Experience

Operations Specialist 04/2024 to Present

Topco Associates- Itasca, IL

·        Support Topco’s Members by reviewing and approving incoming orders through SAP to identify and provide solutions for any discrepancies to ensure orders transmit automatically to our suppliers

·        Problem solve incoming Member and Vendor requests in Salesforce CRM, SAP, and supply chain shortage information, notification of pricing discrepancies, item additions/removal from orders, etc.)

·        Conduct deductions

·        Communicate with key stakeholders through Salesforce to ensure orders are shipped complete and on time

·        Identify problematic order relationships to proactively address root cause and create mutually beneficial supply chain efficiencies

·        Develop and promote positive working relationships with our Members, suppliers, and associates

·        Utilize SAP and Excel to develop and analyze reports on supply issues

CREATIVE INTERN |06/2023 to 08/2023

Aisle Rocket- Chicago, IL

·        Drafted, edited, and developed website copy for a Fortune 500 company (Whirlpool).

·        Maintained an online presence through long-form content creation and utilized a style guide to create thoughtful and engaging content.

·        Developed SEO-driven content by implementing keywords where 80% of all content developed was seen on the first page of google.

·        Timelines were exceeded throughout the content production, editing, and delivery process.

·        Supported creative, account and strategy teams on several real-world initiatives and projects.

·        Assisted in copy for social posts to increase brand recognition.

COPYWRITER INTERN |11/2022 to 02/2023

Regal Rexnord- Beloit, WI (Remote)

·        Drafted and edited blogs, articles, and website copy for a multibillion-dollar corporation to increase brand and product recognition.

·        Developed web content in the form of product overviews and lead-driving solution stories for brands including LEESON and Marathon.

·        Broadened and maintained an extensive network of contacts and clients.

·        Researched and analyzed a wide variety of industries and markets.

·        Enhanced  new and existing content across the website by utilizing SEO keywords.

·        Assisted with the creation of solution story processes.

CUSTOMER SERVICE REPRESENTATIVE| 01/2021 to 09/2021

Rockitcoin- Chicago, IL

·        Investigated and resolved issues customers were having at a Rockitcoin ATM Machine.

·        Assisted customers with transactions at ATM machines over the phone.

·        Helped customers send Bitcoin or other cryptocurrencies to other recipients.

·        Improved customers’ ability to operate the ATM machine.

·        Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.

·        Collaborated with compliance team to assist in their needs including security questions, identifying customers, and customer inquiries.

Relevant Course Work

Writing for Public Relations, Winter 2020, DePaul University - - Chicago, IL- Final Portfolio- StockX

·        Created a final portfolio for an online sneaker marketplace called StockX.

·        Drafted a press release, reviewed social media tactics, looked at target audiences, and analyzed their social media behavior.

·        Developed an audio ad for the brand (30 seconds) and created a strategic message plan.

Public Relations Campaign, Fall 2021, DePaul University- Chicago, IL- Public Relations Campaign- Kaukauna

·        Created a campaign for cheese brand Kaukauna to appeal to a newer audience.

·        Conducted research with core audience to discover target’s values.

·        Cultivated the idea for a cheese truck to tour different cities to attract a younger audience.

·        Recruited social media influencers and local media members to attract media.

·        Of the three Kaukauna teams in our class, ours was deemed as the best overall campaign.

Advertising Media Planning, Spring 2021, DePaul University, Chicago, IL- Media Recommendation- Airbnb

·        Conducted a Media Recommendation for Airbnb

·        Conducted research to find target audience, challenges Airbnb faced, and what Airbnb is looking for in the future.

·        Engaged with 3 media partners (Waze, ESPN, and Pinterest) to better engage our audience with Airbnb and increase views and listings on bookings.

Education

DePaul University - - Chicago, IL | | Bachelor of Arts – June, 2022

Bachelor of Arts in Public Relations and Advertising

DePaul University’s Public Relations and Advertising program received the PRWeek recognition for 2022 Outstanding Education Program

SKILLS

Microsoft 365, Adobe Suite, Adobe Experience Manager, Jira, Figma, Muck Rack, SEO Copywriting, Press releases, SEMrush, SAP, Excel, Salesforce, Web content writing, Editing, AP style, Brand Voice Recognition, Customer Service.